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At Urban Dental your health and well-being is most important to us and we are taking every precaution to ensure that you stay safe during this Pandemic. Here are just some of the things we are doing to keep you, and our team safe.

  • Our practice has plenty of hand sanitizing stations for your use, on arrival and departure.

  • As of 18/12/2021 all patients will need to wear a mask in the practice, if you need a mask we are happy to provide you with one.

  • We are taking temperatures as a part of our screening process.

  • Appointment times are being extended to allow for extra time to carry out extra hygiene and infection control between patients.

  • We are routinely monitoring the Australian Dental Association website and Queensland Health for updates and recommendations for best practice during COVID-19.

Please be reassured that we are doing everything to ensure that our service remains at it's best.

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Cancellation Policy:

At Urban Dental our team wants to be available for the needs of all our patients. Because of this we politely ask that you provide 24hr notice for canceling or rescheduling your appointment. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.

 

Clinicians reserve the right to charge a ‘Failed to Attend’ fee of $200 if you fail to attend two consecutive appointments without notice. Repeated failures to attend may result in restrictions to appointment booking in addition to fees.